Point Of Sale
TechMasters provides our clients with complete Point of Sale (POS) Solutions for end-to-end business transaction management. We supply various brands of Point of Sale Machines depending on client needs and we also maintain and repair them.
We understand that managing a POS network is a complex task, and potential failures can lead to significant financial consequences and impact customer satisfaction.
With our vast experience in POS network management, we are well-equipped to address these challenges and offer a specialized suite of services to help clients manage their networks effectively.
We provide a complete maintenance and support service for Point of Sale (POS) terminals, specifically designed for financial institutions. Our comprehensive managed POS services include:
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Merchant Services
Merchant Services with full scale deployment / roll out POS service across Bank network supported by comprehensive training.
POS Maintenance and Support Services:
- Retail businesses, such as supermarkets, shopping malls, Schools, Hospitals etc.
- Forecourt businesses – like filing stations.
POS Installation, Configuration, and Merchant Training: This includes
- Deployment of POS Terminals to Merchant site
- Conduct training operating procedures and fraud.
POS Software Solutions including:
- Android app development and SKD Integration
Helpdesk Services and Reporting
- We have a helpdesk and customer support facility (TM SUPPORT SYSTEM) which enables us to log incidents daily for easy reconciliation and transparency with the client by generating reports daily, weekly and monthly.
Asset Ownership Options
- We provide free storage for Stationary, Spares and accessories to our clients.
Supply of POS Stationery, Accessories, and Branding Materials:
- Replenishment of consumables such as Taly rolls at merchant establishments.
Hardware repair
Our POS repair center is the best in the Zambian industry which accommodates 15 Technicians and has a 10 x 15 Vault / Strong room with various compartments to safely store and protect customer’s valuable and sensitive equipment with controlled access.
POS Terminals Hardware Repair:
- We provide the best hardware repair services including component level electronics
Physical Inspection and diagnostic:
POS Terminal Supply, Delivery, Configuration and Installation
- We do end to end maintenance – Our goal is to ensure that all terminals are active.
POS Branding:
- We Customize terminals according customer requirements
Forecourt weather-proof Box installation:
- We design, brand and install POS Box suitable for filing stations following ERB standards.
POS Monitoring
1. MAX Store – Terminal Management System (TMS)
This is a Terminals Management System that connects merchants with both Android and Traditional payment terminals, enabling seamless integration into a marketplace and also app store platform designed for payment industry. Key features include:
- Transaction Monitoring and reporting
- Remote Key Injection
- Terminal Hardware Status monitoring
- Bulk Terminal remote Configuration
- Geo-location Services / Fencing
- Any Terminal in One Marketplace
- Terminal Remote Control (Air view)
- Real-Time App deployment & Parameter Management
- Firmware (OTA) Updates
